Ivr Categorization
Accept a User Input and determine the right category to direct the system. A variation on an Interactive Voice Response (IVR) system.
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Responses From Spark Variants that Implement the Core Spark (IVR Categorization)
{
"category": {
"name": "Customer Service",
"probability": 85,
"follow-up": "Could you please provide more details about your billing or refund issue?",
"user_mood": "frustrated"
}
}